Frequently Asked Questions

Yes! Walk-ins are always welcome, depending on availability. We’re also working on an online scheduling option, which will be coming soon.

Urgent care is perfect for milder issues like a fever, cough, upset stomach, or minor injuries like cuts, sprains, or broken bones. If you’re dealing with severe pain or serious symptoms—like trouble breathing, chest or belly pain, or signs of a stroke—it’s best to head straight to the ER

Our urgent care operates on a “call cap” system, which means we stop accepting new patients once we’ve reached the maximum number we can safely see in a day. This ensures that every patient already checked in receives the time, attention, and quality of care they deserve. We encourage you to call us or come visit us earlier in the day if possible, as spots can fill quickly.

If we’ve reached our capacity for the day:

• You may be asked to return the following day, or directed to another nearby urgent care or emergency facility.

• In case of a true medical emergency, always call 911 or go to the nearest ER.

We take most major PPO plans and traditional Medicare. Don’t have PPO? No worries—you can still visit and pay out of pocket. We’re happy to help answer any questions about insurance or self-pay options!

You can usually find out if your plan is a PPO by looking at your insurance card—it’s often printed right on the front. If it’s not listed, you can call the member services number on the back of your card, and they’ll let you know.

While we only work with PPO insurance, you’re still welcome to be seen as a self-pay patient. Please visit our pricing page for a full list of self-pay options.

Absolutely! If you don’t have PPO insurance, you can still visit and pay out of pocket. We accept cash, debit, credit, and HSA/FSA—and Apple Pay will be coming soon!

Your copay will depend on your insurance plan. The easiest way to find out your exact cost is by calling the number on the back of your insurance card.

Even with insurance, you may still have a balance after your claim is processed. If we’re in-network with your PPO plan, this could be due to things like an unmet deductible or co-insurance. If we’re out-of-network with your PPO plan, those amounts may be higher. Services not covered by your plan may also become your responsibility. To avoid surprises, we recommend checking with your insurance provider ahead of your visit.

When you check in, please bring your insurance card, a photo ID, a list of any medications you’re currently taking, and any questions you might have for our physicians.

We provide care for patients ages 2 and older. Whether it’s a toddler with a fever, a teen with a sports injury, or an adult with flu symptoms, our team is here to help.

For your safety, all medical advice must come directly from one of our licensed physicians (doctors). Our medical assistants and xray technicians are highly trained to support your care, but they are not authorized to diagnose or provide medical recommendations over the phone. We’re happy to evaluate you in person to ensure you get the appropriate care. If you’re experiencing a medical emergency, please call 911 or go to the nearest emergency room.

Yes we can! Depending on the medication and when it was last refilled, our physicians will review your options—whether that’s a refill, a new prescription, or connecting you with a primary care or specialist doctor. Please note, we do not prescribe controlled substances, and refills for controlled medications are not available.

To ensure the highest quality of care, you’ll be seen only by licensed, board-certified physicians (doctors).